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FAQ - Balance Board

Board Selection
What is our most popular board model?

We have two best-selling and most appreciated board models: the WAKE and the SUP.

Which board model should I choose?

Our boards are similar in terms of use and difficulty. The shapes are mainly aesthetic to offer you various styles.

The SURF and SUP are asymmetrical and allow a narrower foot positioning, which will appeal to board sports enthusiasts.

The YOGA and WAKE boards are perfect for training as they are wide and symmetrical in shape. They will particularly appeal to yoga enthusiasts and athletes who practice sports like hockey and CrossFit.

The CLASSIC board is the one that will appeal to everyone. It is symmetrical and slightly narrower than other shapes. It allows you to push your limits by trying different "Freestyle" maneuvers.

The PENNY, due to its small size, is primarily designed for children aged 10 and under.

Which board model do you recommend for a beginner?

All our boards are suitable for different skill levels.

Shipping + Purchases
Do you ship internationally?

Yes, we offer international shipping.

Additional fees apply depending on the country to which we will ship the Balance Board. For more information, please contact us at the following email address:

What are the delivery times?

Delivery times for standard Balance Boards are:

  • Province of Quebec: minimum 7 business days.
  • Canada: minimum 7 to 10 business days.
  • United States: minimum 14 business days.

Please note that delivery times may vary depending on the number of orders we receive (e.g., holiday season, Black Friday, or when our visibility is increased on television shows).

When will pre-ordered boards be available?

When our products are on pre-order, delivery times are extended.

We are committed to informing you of a delivery date within 14 days of purchase.

Is it possible to change my shipping address after purchase?

You must send us an email within a maximum of 12 hours with the corrections to be made to the address so that we can make the appropriate changes.

Send an email to with your full name, order number, and the modifications to be made.

In case a parcel returns to us due to an incorrect address or failure to pick it up on time, you will be responsible for the return and re-shipping fees incurred. Therefore, it's crucial to always double-check the information before completing the order.

What is the procedure for customizing a board and what is the cost of engraving?

For choosing board customization, select the "Engrave your logo" option from the dropdown menu.

Once you receive your order confirmation, you'll need to send your IMAGE [BLACK ON WHITE BACKGROUND] in the following file format [PDF, AI, or EPS] to the following email address:

Please note: Your image must be approved to meet our laser machine's quality standards. Title your email as follows: "Board Engraving Image - Your Name - [Order Number]". Additional charges of $50 CAD per engraving apply, with an additional 7-day turnaround.

Is there a way to purchase a board directly in-store?

To view and try our products, visit the Retailers section on our website to find locations in Quebec, Ontario, and British Columbia.

Do you have a promotion for multiple purchases?

We offer discounts when our customers commit to buying more than 5 boards.

For this opportunity, you can contact us at the following email address:

Is it possible to purchase the board or roller separately?

This option is not available at the moment.

However, this choice will be available during the year 2021.

Board Information
What are our Balance boards made of?

All our boards are handmade in Quebec with Russian birch plywood, a high-quality structural wood that meets the most stringent industry standards. Moreover, we use 100% recycled wood.

Our boards are suitable for both indoor and outdoor use. It's preferable to keep them indoors when not in use.

From what age can children use them?

There's no minimum age for using the Balance Board. However, young children should practice under parental supervision initially.

We now offer the PENNY, which is suitable for all children aged 10 and under. The size of this board and roller is adapted based on the size and weight of young children, making it easier for them to handle the board.

Is the Balance Board accessible to everyone?

As long as you can stand and move comfortably on both legs, the Balance Board is within your reach.

The Balance Board is accessible to everyone because it doesn't require much space for practice. The board's rigidity and lightness make it easy to transport anywhere.

Since our Balance Board is adjustable, users can adapt the level of difficulty to their physical abilities and experience.

How do you maintain a Balance Board?

We recommend cleaning the board with a soft cloth and avoiding using chemical products or abrasive sponges that may damage the wood's surface. It’s also wise to avoid prolonged exposure to direct sunlight or extreme temperatures.

For the roller, a damp cloth is enough to keep it clean. Store the board in a dry place when not in use to maintain its condition over time.

What are the safety precautions to take when using a Balance Board?

Always use the Balance Board on a flat surface and wear appropriate footwear to prevent slipping. Children should use the Balance Board under adult supervision.

To avoid accidents, it’s crucial to follow the recommended weight limits and practice responsible use of the board.

What is your return policy?

We offer a 30-day return policy from the date of receipt of your Balance Board. The product must be unused and in its original packaging to be eligible for a refund.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a manufacturer's defect.

What forms of payment do you accept?

We accept payments via Visa, Mastercard, American Express, and PayPal.

Do you offer a warranty on Balance Boards?

Yes, we offer a 1-year warranty against manufacturing defects.

The warranty does not cover damage caused by improper use or accidents.

Contact Us
How can I contact customer service?

For any questions or assistance, please contact us via email at or call us at +1-800-123-4567.

Where is your headquarters located?

Our headquarters are located in Montreal, Quebec, Canada.

Do you have a physical store I can visit?

Yes, you can visit our physical store located at [Store Address], Montreal, Quebec, Canada.